Acceptance of Terms
By creating an account, booking a service, accepting a job, making a payment, using attendance or location features, uploading service evidence or otherwise using niinii, you agree to these general terms together with the service-specific terms shown for the relevant transaction.
Services
niinii is operated by Agensi Pekerjaan MLMS Sdn. Bhd. and provides employment-agency, household-service, booking, job-matching, placement, caregiving-related, attendance, support and payment functionality. Specific terms may differ between part-time jobs, full-time placement, caregiver services, contributions and other services.
Accurate Information & Account Use
Users must provide accurate and current information, keep login credentials and devices reasonably secure, use their own account unless expressly authorised, and comply with applicable laws and niinii platform rules. Fraudulent, abusive, misleading or unauthorised activity is prohibited.
Job Acceptance, Cancellation & Attendance
Confirmed jobs are subject to the cancellation, lateness, no-show, arrival and attendance rules displayed by niinii. Attendance may use clock-in / clock-out records, time stamps, location signals, geofence checks and other service evidence. Users must not falsify attendance, location or job-completion records.
Location & Work Presence
Where enabled, location features may be used to show the job destination, support navigation and arrival, verify work presence and assist the Employer or niinii support team during an active job. Users must grant required device permissions when choosing to use those features and must not deliberately manipulate location data.
Service Proof & Media
For jobs that require before / after photographs or videos, profile media, pre-shift / post-shift evidence or incident records, users must provide genuine material relevant to the service. Users must respect privacy and avoid intentionally recording unrelated people or private material that is not reasonably necessary for the job record.
Employer Responsibilities
Employers must provide a reasonably safe work environment, accurate address and job information, access at the agreed time, and any tools, materials or supplies that the booking states are to be provided by the Employer. Employers must not require unlawful, dangerous or materially different work from the confirmed booking.
Helper Responsibilities
Helpers must attend confirmed jobs on time, follow the agreed scope and reasonable instructions, use attendance and proof features honestly, protect Employer property and privacy, and report incidents or material issues through the available niinii support process.
Direct Dealing & Platform Circumvention
Users must not misuse niinii contact, matching or communication features to bypass applicable niinii service arrangements, fees, safety controls or contractual obligations. Any service-specific restriction disclosed before booking or placement continues to apply for the period stated in that service agreement.
Payments, Wallet & Refunds
Payment amounts, fees, wallet rules, cancellation charges and refund conditions are shown in the relevant booking, checkout, quotation, wallet flow or service agreement. Third-party payment providers may also apply their own terms. A browser success page alone is not final proof of settlement where provider-side confirmation is required.
Complaints, Violations & Account Action
niinii may record complaints, warnings or violation points and may restrict, suspend or terminate access where reasonably necessary for safety, fraud prevention, repeated cancellation or no-show behaviour, misuse of communication features, serious rule violations, regulatory compliance or protection of users and the platform.
Disputes & Evidence
If a transaction, attendance record or service outcome is disputed, niinii may review relevant booking records, communications, payment records, attendance data, location records and submitted media. Contact customer@niinii.com promptly with the relevant reference and supporting evidence.
Service-Specific Agreements
Full-time placements, caregiver arrangements, quotations, written service agreements and other specialised services may contain additional or different terms. Where a service-specific written agreement conflicts with these general platform terms, the service-specific written agreement governs that service to the extent of the conflict.
Updates
These terms may be updated when services, payment methods, laws, safety requirements or operational processes change. The version published on this website applies from its stated update date unless a separate signed or accepted service agreement states otherwise.
Policy Record
Version: 2026.10.17
Last updated: 17 October 2026