Information We Collect
Depending on the niinii service used, we may process account and contact details, job and booking information, service addresses, payment references, identity and verification records, support communications, device and security logs, and other information needed to operate the platform.
Location, Attendance & Presence Data
For services that use arrival, attendance, navigation, live location, geofence or work-presence features, niinii may process location coordinates, time stamps, device location signals and related attendance records. These records are used only for operational purposes such as showing the job destination, assisting arrival, verifying clock-in / clock-out, supporting live job monitoring, resolving attendance disputes and improving service safety.
Identity, Face & Profile Media
Where required for registration, verification, attendance or profile functions, niinii may process identity documents, profile photographs, camera-captured images, face images used for identity or attendance verification, standing photographs and profile-introduction videos. Access to this data is limited to authorised operational, verification, safety and support purposes.
Before / After and Care-Related Media
Some jobs may require before-and-after photographs or videos, pre-shift / post-shift media, incident evidence or other service-proof media. Users must avoid capturing unrelated private information where reasonably possible. Such records may be used to verify work completion, investigate complaints, protect users and resolve disputes.
Communications, OTP & Safety Logs
niinii may process support messages, in-platform chat records, notification delivery records, WhatsApp or other supported OTP / notification metadata, invitation records, violation records and security events when necessary to operate accounts, prevent abuse, enforce platform rules and investigate complaints.
How We Use Information
Information may be used to provide services, match users, manage bookings and payments, operate attendance and location features, verify identity, communicate service updates, protect account security, prevent misuse, investigate incidents or disputes, comply with legal or regulatory duties and improve niinii operations.
Payments
When a third-party payment provider is used, sensitive payment credentials are processed by that provider or regulated payment channel. niinii does not intentionally store full card numbers, CVV/CVC security codes, online-banking passwords, one-time banking passwords or raw wallet credentials in its application database.
Sharing
Data may be shared where reasonably necessary with the relevant Employer or Helper for the booked service, payment processors, banks, messaging or notification providers, identity / verification providers, hosting and infrastructure providers, professional advisers, insurers, regulators, law-enforcement bodies or other authorities, subject to applicable law and the purpose for which the data is required.
Security & Retention
niinii applies reasonable administrative and technical safeguards and limits access according to operational need. Information is retained for as long as reasonably necessary for service delivery, account administration, legal obligations, dispute handling, safety investigations, fraud prevention, accounting and audit requirements, after which it may be deleted or anonymised where appropriate.
Your Choices & Requests
You may contact customer@niinii.com for privacy-related enquiries, correction requests, access requests or other requests permitted by applicable law. Some operational records may need to be retained where required for legal, security, fraud-prevention or dispute purposes.
Policy Record
Version: 2026.10.17
Last updated: 17 October 2026